Forever Delayed - The Independent Manics Forum  

Go Back   Forever Delayed - The Independent Manics Forum > Manic Street Preachers > Manic Street Preachers Discussion

Reply
 
Thread Tools Display Modes
  #1  
Old 01-07-2014, 08:58
shazaroo's Avatar
shazaroo shazaroo is offline
Born to end
 
Join Date: Feb 2010
Posts: 15
Unhappy MYPLAY DIRECT CUSTOMER SERVICES :mad:

Hi
Does anyone have the MyPlay telephone number for Customer Services?
I have a problem with my Futurology signed edition order which they have cancelled. They have suggested that I reorder the item but of course the edition is now sold out!! Grrr, so frustrated about this!!!
I have searched for it with no joy and have sent an email via their website but I would rather contact them directly.
Any help or advice gratefully accepted......Thank you in advance.
Reply With Quote
  #2  
Old 01-07-2014, 09:03
gladstone's Avatar
gladstone gladstone is offline
I am purity, they call me perverted
 
Join Date: Jul 2009
Location: Manchester
Posts: 380
Seems this has happened to a few people. When did you place your order? Have they oversold them or something?
__________________
www.twitter.com/curtthreadgold
Reply With Quote
  #3  
Old 01-07-2014, 09:04
AK47's Avatar
AK47 AK47 is offline
A self-made vacuum
 
Join Date: Nov 2011
Location: In a leather bound book of the worlds greatest secrets
Posts: 2,253
Quote:
Originally Posted by shazaroo View Post
Hi
Does anyone have the MyPlay telephone number for Customer Services?
I have a problem with my Futurology signed edition order which they have cancelled. They have suggested that I reorder the item but of course the edition is now sold out!! Grrr, so frustrated about this!!!
I have searched for it with no joy and have sent an email via their website but I would rather contact them directly.
Any help or advice gratefully accepted......Thank you in advance.
I ordered from these during PFAYM when I wanted the shoebox (it is now in another box and has not been listened to again since the first time in 2010) and when it arrived (the first time) it was ripped, crumbled and the CD's inside were cracked. It took me 2 weeks of hours of phone calls, e-mails, ranting e-mails, etc to get it resolved. They resent the item again and it was fine.

After the debacle of recieving the postcards shoebox from these assclowns in a bad condition, I've not used them since. Awful company.
__________________
LET'S GO TO WAR!
Reply With Quote
  #4  
Old 01-07-2014, 09:56
allisvanity's Avatar
allisvanity allisvanity is offline
Winterlover
 
Join Date: Jun 2009
Location: South Walles Valleys
Posts: 5,655
Quote:
Originally Posted by AK47 View Post
assclowns
Top swearing. Inventive.

__________________
Reply With Quote
  #5  
Old 01-07-2014, 18:09
grimlock's Avatar
grimlock grimlock is offline
Freed from the century
 
Join Date: Oct 2010
Location: Where the Manics never tour (US)
Age: 32
Posts: 532
Yeah they're complete crap. They refuse to ship to the US for some reason and there's a whole thread devoted to it.
__________________

2014 - April 11 - O2 Academy Brixton, London
2014 - April 12 - O2 Academy Brixton, London
Reply With Quote
  #6  
Old 01-07-2014, 18:18
sofarsideways's Avatar
sofarsideways sofarsideways is offline
Winterlover
 
Join Date: Apr 2005
Age: 34
Posts: 5,964
Loads of us have had the same problem. If you go on the MyPlayDirect website, there's a 'Contact Us' section where you can complain. Send them an angry email. They must have an inbox full of them by now, the more the better. They're utterly imcompetent on the laurels of guaranteed custom no matter what they do because they sell exclusives. Not good enough.
__________________
I'll fax you an apology
Reply With Quote
  #7  
Old 02-07-2014, 10:51
Rock Junkie Rock Junkie is offline
I am purity, they call me perverted
 
Join Date: May 2007
Posts: 442
I have been in touch with Sony Music about all the cancelled orders and they have asked me to advise the below:

"If you are experiencing any issues with your recent Manic Street Preachers order, please contact MyPlay Direct directly via http://www.myplaydirect.com/manic-st...rs/contact/new who will be able to assist you further"

Hope this helps you all get what you ordered!
Reply With Quote
  #8  
Old 02-07-2014, 10:56
gladstone's Avatar
gladstone gladstone is offline
I am purity, they call me perverted
 
Join Date: Jul 2009
Location: Manchester
Posts: 380
I haven't heard anything either way since my order confirmation. Ordinarily I'd think that a good thing but you never know with all the stories you hear about these guys
__________________
www.twitter.com/curtthreadgold
Reply With Quote
  #9  
Old 02-07-2014, 11:01
Dancing Kirby's Avatar
Dancing Kirby Dancing Kirby is offline
Doors slowly closing
 
Join Date: Apr 2003
Posts: 8,893
Of all the things that could go wrong with this lot, them refusing to take your money is perhaps the best outcome.
Reply With Quote
  #10  
Old 02-07-2014, 11:03
Rock Junkie Rock Junkie is offline
I am purity, they call me perverted
 
Join Date: May 2007
Posts: 442
Quote:
Originally Posted by gladstone View Post
I haven't heard anything either way since my order confirmation. Ordinarily I'd think that a good thing but you never know with all the stories you hear about these guys
Think it is more for those that have received an email to say their order was cancelled. So fingers crossed if you haven't heard you'll be fine.
Reply With Quote
  #11  
Old 02-07-2014, 11:06
gladstone's Avatar
gladstone gladstone is offline
I am purity, they call me perverted
 
Join Date: Jul 2009
Location: Manchester
Posts: 380
Fingers crossed :-)
__________________
www.twitter.com/curtthreadgold
Reply With Quote
  #12  
Old 02-07-2014, 11:07
MonkeyGeorge94's Avatar
MonkeyGeorge94 MonkeyGeorge94 is offline
Born to end
 
Join Date: Mar 2013
Posts: 46
Haven't heard anything yet. When do they usually dispatch them?
Reply With Quote
  #13  
Old 02-07-2014, 11:08
Dancing Kirby's Avatar
Dancing Kirby Dancing Kirby is offline
Doors slowly closing
 
Join Date: Apr 2003
Posts: 8,893
For UK addresses, Thursday to arrive on Saturday. This they are usually good at.
Reply With Quote
  #14  
Old 02-07-2014, 11:08
gladstone's Avatar
gladstone gladstone is offline
I am purity, they call me perverted
 
Join Date: Jul 2009
Location: Manchester
Posts: 380
I'd make a guess at Friday
__________________
www.twitter.com/curtthreadgold
Reply With Quote
  #15  
Old 02-07-2014, 11:19
Masi's Avatar
Masi Masi is offline
Born to end
 
Join Date: Sep 2013
Location: Finland
Posts: 10
Quote:
Originally Posted by MonkeyGeorge94 View Post
Haven't heard anything yet. When do they usually dispatch them?
My signed deluxe-edition was shipped last saturday.
Sometimes MyPlay really messes up as I already told here earlier, that I had the "Rewind The Film" signed deluxe-edition on preorder as soon as it became available for preorder.
But somehow due to clerical error did not receive the signed one. Well overall, they sent me 2 free deluxe-editions anyways.
http://www.foreverdelayed.org.uk/for...79#post2565379

I have sort of received few vinyl-boxsets (The Suede vinyl-box, 2 copies of The Jesus And Mary Chain-vinylbox etc)
free as I have cancelled the order weeks before the actual release-date.
Its weird as the pages say its cancelled etc, but then it really isn't.
I did not cancel with anything like fraud my mind, I just cancelled those as found them cheaper elsewhere.
Then they even returned the money but still they did deliver those sets to me anyways.

Most of the stuff I have bought from MyPlay/Popmarket has gone great and fast delivery, but once in a while theres problems and their service overall is little poor sometimes.
I would say Amazon has the it really well handled and Im satisfied customer of theirs for many years.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 21:01.


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.